8. Space App Platform Terms and Policies (Applicable to All Users)

This section outlines the commitments and limitations of Space App itself, as well as general provisions that apply to everyone using the Platform (Sellers, Influencers, and Buyers alike). 8.1. Role of Space App and Service Provided Facilitator of Connections: Space App’s primary role is to connect Sellers, Influencers, and Buyers in one marketplace. We provide the technology platform (the app and website) that allows for discovery, communication, deal-making, tracking of sales, and payment facilitation. Space App is not the buyer or seller of products, nor is it an employer or agent in the traditional sense for Influencers or Sellers (except as payment agent described below). The content (product listings, campaign posts) is largely created by our users, not by us, and any agreements for sale or promotion are made directly between users. Third-Party Beneficiary: Because we facilitate the agreements, Space App is in a unique position – while we aren’t a direct party to deals between users, both Sellers and Influencers agree that Space App has the right to enforce certain aspects of their agreement (for example, ensuring commissions are paid correctly, or ensuring content obligations are met in terms of policy compliance). In legal terms, Space App may be considered an intended third-party beneficiary of the Seller-Influencer deal to the extent necessary to enforce these Terms. This just means we can step in if someone isn’t honoring what they agreed via our Platform, especially if it affects the other party or the Platform’s integrity. No Endorsement: Space App does not endorse any particular Seller, Influencer, or product. We verify users to some degree (AI-verified, etc.), but we do not guarantee that a Seller’s products are safe or that an Influencer’s content will be effective or appropriate. Any opinions expressed by users on the Platform are their own. Buyers should use their own judgment when deciding to purchase, and Sellers should choose Influencers carefully. We provide tools and some vetting, but cannot promise a perfect match or outcome every time. Limited Warranty: We work hard to keep the Platform running smoothly, but it is provided on an “as is” and “as available” basis. We do not warrant that the Platform will be uninterrupted, error-free, or secure at all times. We do not guarantee that by using Space App you will achieve any particular result (e.g., Sellers making a certain number of sales, Influencers earning a certain amount, or Buyers being satisfied with every purchase). All users assume some risk in transactions – we provide a framework to minimize that risk and make it fair. Improvement of Services: Space App is constantly evolving. We may add, change, or remove features to improve the service. Near-term planned features (beyond version 1.0) might include things like enhanced analytics for Sellers and Influencers, a rating/review system, premium subscription options, or content discovery feeds. These Terms apply to current features and will generally apply to new features unless we specify otherwise. We’ll notify users if any new feature materially changes your obligations or our policies. By continuing to use Space App after new features or terms are introduced, you agree to them. AI and Automated Systems: As mentioned, Space App uses AI-powered systems in some areas (for example, verifying that user profiles are legitimate, scanning messages for policy violations, or matching influencers with suitable campaigns based on data). You acknowledge that while AI can help us scale and catch issues, it’s not perfect. If you believe an action was taken in error (like an AI wrongly flagged your content or profile), contact support and a human will review. We aim to use technology to enhance trust and safety, not to unfairly penalize users. 8.2. Payment Facilitation and Fees Payment Agent Authorization: By using Space App, Sellers and Influencers authorize Space App to act as a limited agent for the purpose of receiving, holding, and distributing funds. What does this mean? If a Buyer pays $100 for a product, Space App (via our processor) might collect that $100. We then (per the Seller-Influencer deal) allocate, say, $10 commission to the Influencer, maybe a $3 processing fee to Space App (if applicable), and the remainder to the Seller. When we disburse funds to the Influencer and Seller, that is considered the same as the Buyer paying those parties directly. Similarly, if a Seller needs to reimburse an Influencer for a purchase they made, we can handle that transaction. All users agree that payments made through Space App are considered as payments made directly to the intended recipient, satisfying any obligations. This setup makes transactions smoother for you. Platform Fees: Space App is free to download and free to use for basic functionality for all parties in version 1.0. Buyers pay only the product price (we do not add any surcharge to buyers). Influencers and Sellers can join and participate without upfront fees. In the future, we may introduce premium plans or additional services for a fee (for example, a Seller might pay for a premium subscription with advanced analytics or higher campaign visibility; an Influencer might pay for tools to optimize their profile). Any such fees will be optional and clearly described in separate plan terms. Transaction Fees: We may take a small percentage or fee from certain transactions to sustain the platform (often this is how marketplaces operate). For instance, there could be a fee on each sale facilitated or a cut from each commission payout. If we do this, we will disclose the exact fee structure. As of version 1.0, our model might be to take a commission from the Seller on sales (or a percentage of the influencer’s commission) as a service fee. For example, if an Influencer earns $100 commission on a campaign, Space App might deduct a 5% service fee ($5) and pay out $95 to the Influencer. Or a Seller might agree that for each sale, Space App adds a 2% fee. These are hypothetical – check our current fee schedule on our website or app. By agreeing to these Terms, you agree to pay any applicable fees that have been communicated for the services you use. We won’t sneak in fees without telling you. Withdrawal Fees/Thresholds: If applicable, certain payout methods might incur a small fee (for example, a wire transfer fee for international payments, or a fee if an Influencer requests an immediate payout outside the normal schedule). We will let you know in advance if, say, a $3 fee applies to a wire transfer, so you can choose a different method or wait for the normal payout cycle. We also may have minimum thresholds (as mentioned in Influencer terms) to avoid tiny transactions. Currency: Currently, all transactions on Space App are typically in U.S. Dollars (USD) (or possibly Canadian Dollars if we cater to local currency in Canada, or other currencies as we expand). The currency applicable will be shown during transactions. If you operate in a different currency, be aware of exchange rates and possible conversion fees by your bank. Space App is not responsible for any currency conversion differences or fees applied by your card issuer or bank. Receipts and Records: Sellers and Influencers will have access to records of transactions (sales, commissions, fees) in the app or via downloadable reports. Keep those for your accounting. Space App will send necessary receipts or invoices for fees charged, if needed. Buyers get order receipts as mentioned. We aim for transparency in all financial aspects. If something is confusing or seems off, ask us – we’ll clarify. 8.3. Content and Intellectual Property on the Platform License from Users to Space App: To operate the Platform, we need the right to use the content that users input. For example, if you upload a product listing (text and photos), or if you have a profile picture and bio, or if you write messages or reviews – you grant Space App a license to use, reproduce, modify, and display that content on our Platform and in any promotional materials or analyses related to the Platform. This license is non-exclusive and for the purposes of providing and improving our services. We’re not claiming ownership of your content; you’re simply giving us permission to use it. For instance, we might feature a screenshot of a popular product listing in a blog post about Space App – that’s covered by this license. If you terminate your account, this license survives for content that is needed for historical or legal reasons (like transaction records) or that was already used in promotional materials, but we will stop displaying your profile publicly. Space App Intellectual Property: The Platform itself (our software, design, logos, trademarks, and branding) is owned by Space App / Krachis Space Technologies Inc. or its licensors. We grant you a limited, revocable, non-transferable license to use our app and website for their intended purposes. You may not copy, modify, distribute, or reverse-engineer any part of our intellectual property. Specifically, the name “Space App” and our logos are protected trademarks – you can’t use them in a way that confuses people into thinking you are associated with or endorsed by us without permission. (An Influencer can say “I found this campaign on Space App” in a casual way, that’s fine – but you can’t, say, brand yourself as “Official Space App Partner” without a separate agreement.) Feedback: If you provide suggestions or feedback to us (like “I wish the app had a feature to do X”), note that we may use those ideas without obligation to you. We appreciate feedback, but we’re not obligated to compensate for ideas or to keep them confidential (so if you have a truly novel idea and you want to protect it, maybe don’t just send it unsolicited – or be aware we might already be working on something similar). Third-Party IP: We respect intellectual property rights. If you believe a user on Space App is infringing on copyrights or trademarks (for example, a Seller using your copyrighted photo without permission, or someone selling a counterfeit item), please notify us at spaceapp@klabs.ltd with details. We have a process to review and address IP infringement claims (often called a DMCA process for copyrights). We may remove content and warn or terminate offenders as appropriate. Similarly, users should not upload content (images, text, logos) that they don’t have rights to use. Each user is responsible for the content they contribute. 8.4. Monitoring, Enforcement, and Dispute Resolution Role Content Moderation: Space App does not pre-approve all content posted by users (that would be impossible at scale), but we reserve the right to review and remove content that violates these Terms or applicable laws. This includes product listings, profile content, messages, etc. For example, if an Influencer’s profile picture is inappropriate, or a Buyer’s review contains hate speech, we can take it down. We also might remove or hide content that is flagged by our AI or by user reports while we investigate. User Reports: We encourage users to report any behavior or content that seems to violate our policies. There’s likely a “Report” function in the app for messages or profiles, or you can email us. We will review reports confidentially. We won’t reveal who reported something to the other party (to protect privacy), except if required by law. Misuse of the report function (false reporting out of malice) can itself be a violation. Temporary Actions: If we suspect something problematic, we might take temporary measures – like holding a payout, or suspending a campaign – while we investigate. We aim to resolve such situations quickly and fairly. For example, if a Seller complains that an Influencer didn’t post content, and the Influencer insists they did, we might hold the commission in question until we verify the facts. Disputes Between Users: As stated earlier, Space App is not formally a party to user-to-user agreements, and we are not a courtroom or arbitration tribunal. However, we do provide a structured dispute resolution assistance. If a Seller and Influencer have a disagreement (e.g., quality of content, or payment of commission) or a Buyer and Seller dispute (product issue), we will try to mediate if called upon. Our team may review evidence (messages, screenshots of posts, tracking logs, etc.) and suggest a fair resolution. In cases where platform policies were clearly broken, we might enforce a remedy (like requiring a refund or issuing a partial payment). Our goal is to be fair, but we do not guarantee we will resolve every dispute to everyone’s satisfaction. Ultimately, users could seek legal remedies outside the Platform if a serious breach occurred. That said, by using Space App, you agree to first attempt resolution through our internal processes before pursuing external legal action, whenever feasible. Often, what might seem like a big conflict can be sorted out with our help. No Waiver of Terms: If we don’t immediately act on a violation of these Terms, it doesn’t mean we are waiving our right to enforce it later. For example, if a user does something that technically violates the Terms and we overlook it or give a light warning, that doesn’t mean the rule is void. We reserve the right to enforce any part of these Terms at any time. Users can’t claim “But you let me do it before!” as an excuse. We try to be consistent and fair, but decisions may vary with context. 8.5. Indemnification All users (Sellers, Influencers, Buyers, or anyone using the Platform) agree to indemnify and hold harmless Space App (Krachis Space Technologies Inc.) and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) that arise out of or relate to:- your violation of these Terms or of any law or regulation,- your use of the Platform (including any content you post or any products you sell), or- your interactions and contracts with other users (for instance, any injury, loss, or damage caused by a product you sold or bought, or content you created). In plain language, if your actions or content cause Space App to get sued or incur costs, you’ll cover those costs. For example: if you’re a Seller and you sell a gadget that injures someone, and they decide to sue Space App as well as you, you would indemnify (reimburse) us for any costs or judgments. Or if you’re an Influencer who used copyrighted music without permission and someone sues us for hosting that deal, you’d be responsible. This indemnity survives termination of your account – meaning even if you leave the platform, if an issue from when you were active comes up later, you still have to cover us. We’ll do our best to avoid such situations and we maintain our own insurance for some scenarios, but this is a standard clause to make sure users who create the risk ultimately bear the responsibility. 8.6. Limitation of Liability To the maximum extent permitted by law, Space App (and its parent company, affiliates, and personnel) will not be liable to you for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangibles. This applies whether the claim is based on warranty, contract, tort (negligence, etc.), or any other legal theory, even if we have been advised of the possibility of such damages. For example, we aren’t liable if: a deal goes wrong and you lose expected profits; or if the platform is down for a day and you miss an opportunity; or if an unauthorized person accesses your account and alters something (though we try to prevent that). Monetary Cap: In any case, Space App’s total cumulative liability to you for any claims arising out of or relating to the use of the Platform or these Terms will not exceed the greater of: (a) the total fees (if any) you paid to us in the 12 months prior to the claim, or (b) $100 USD. If applicable law does not allow the exclusion or limitation of certain damages, then we will be liable only to the extent that law allows. This limitation is important: Space App is a startup platform connecting independent parties; we cannot take on unlimited liability for issues that, in many cases, are outside our control (like a product flaw, or an influencer’s statements). By using our service, you acknowledge that risk and reward are somewhat in your hands – we provide the venue but each user must fulfill their part responsibly. 8.7. Insurance (if applicable) Space App does not provide insurance for user transactions by default. Sellers and Influencers should consider whether they need their own insurance (e.g., product liability insurance for sellers, or business liability for influencers). Space App itself carries general business insurance, but that doesn’t extend to individual deals between users. In some scenarios or future premium tiers, we might offer protections (like a guarantee or insurance program for transactions), and if we do, we’ll outline the terms of that separately. At this time, assume there is no automatic insurance covering your activities on the platform. 8.8. Modifications to Terms We may update or modify these Terms from time to time. If we make material changes (ones that significantly affect your rights or obligations), we will notify users by email or in-app notification and post the updated Terms on our site with a new effective date. It’s important to us that you have a chance to review any major changes. If you continue to use Space App after an update takes effect, that means you accept the new Terms. If you do not agree to a change, you must stop using the Platform and can close your account (though we’d hate to see you go). For changes due to legal reasons or new features, we might not be able to give a lot of advance notice, but we’ll do our best. Always feel free to reach out if you have questions about any changes. 8.9. Governing Law and Jurisdiction This agreement is governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to its conflict of law principles. We choose Ontario law because our company is based in Toronto, and we want consistency. However, we recognize that if you are a consumer in another jurisdiction, you might have certain protections under your local laws that cannot be waived by contract. We do not seek to deprive you of those protections; this governing law clause primarily applies to how these Terms are interpreted and any disputes with us. Jurisdiction: Any disputes or claims arising out of or relating to these Terms or your use of Space App that cannot be resolved amicably or through our internal dispute process (see Section 8.4) shall be brought exclusively in the courts of competent jurisdiction located in Toronto, Ontario. You and Space App consent to venue and personal jurisdiction in those courts. Exception for Intellectual Property or Equitable Relief: If you or we need to seek injunctive relief (e.g., to stop misuse of intellectual property or breach of confidentiality), we can do so in any appropriate jurisdiction. If you are using Space App from outside of Canada, please be aware that your information will be transferred to and processed in Canada and possibly the United States. By using the Platform, you consent to this, and you further agree that any disputes with Space App will be handled as per this section. 8.10. Arbitration and Class Action Waiver (if applicable) (This clause may be updated once we figure out a formal arbitration process – currently, we are stating court jurisdiction above. If arbitration is introduced in a future version of Terms, it would be outlined here.) For now, no specific arbitration requirement is in place, meaning you or Space App can choose to resolve disputes in court as stated. However, both you and Space App agree to waive any right to a trial by jury or to participate in a class action for disputes arising out of these Terms. That means:- You will bring any claim as an individual, not as part of a collective group.- Likewise, Space App will not bring claims against you as part of a group of companies or plaintiffs. If for some reason this class action waiver is deemed unenforceable, then any putative class action must proceed in court and not in arbitration (to the extent an arbitration clause is in effect). This is to ensure fairness and that disputes are manageable. We strongly believe any concerns can be resolved through the processes we have in place without resorting to broad litigation. 8.11. Miscellaneous Provisions Entire Agreement: These Terms (along with any additional policies or guidelines referenced, such as the Privacy Policy and any specific program terms) constitute the entire agreement between you and Space App regarding the Platform. They supersede any prior agreements or communications (whether written or oral) about the subject matter. Basically, what’s in here is what we agree to; anything not written here isn’t binding. No Agency: Using Space App does not create any agency, partnership, joint venture, or employment relationship between users and Space App. Sellers and Influencers are independent parties; Influencers are not employees of Sellers or of Space App, and Sellers are not franchisees or agents of Space App. The only limited agency is the payment handling described earlier, and that’s solely to effectuate payments. Severability: If any part of these Terms is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, then that part will be removed or limited to the minimum extent necessary, and the remainder of the Terms will still be valid and enforceable. For instance, if our liability cap is deemed unlawful in your area, the rest of the Terms aren’t thrown out, just that specific part might not apply to you. No Waiver: If we don’t enforce a provision of these Terms, it doesn’t mean we waive our right to enforce it later. Similarly, no waiver of any breach or default by you shall be considered a waiver of any later breach or default. Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent. Space App may assign its rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns. Translations: These Terms may be provided in translations. The English version (assuming this is the original) will govern to the extent there is any conflict or ambiguity with a translated version (unless local law requires otherwise). Notices: Official notices to you (including legal, security, or privacy notices) may be given via the email associated with your account or via certified mail to any address you provided. Notices to us should be sent to our contact email spaceapp@klabs.ltd or our mailing address (available upon request, or as listed in our Privacy Policy contact section). Electronic notices are considered received 24 hours after sent, unless the sender is notified that the email address is invalid. Postal notices are considered received 5 business days after mailing (if domestic) or 10 business days (if international). Headings: The headings in this agreement (like “8.11. Miscellaneous Provisions”) are for convenience and organization only. They do not have legal effect. But we hope they make it easier to read! Thank you for reading our Terms of Service. We know it was long, but we wanted to be thorough and transparent. We’re excited to have you as part of Space App and look forward to a great community of tech sellers, creative influencers, and savvy buyers! If you have any questions or feedback about these terms or anything else, please reach out at spaceapp@klabs.ltd. Now, on to the Privacy Policy, so you know how we protect and use your data.

Space App Privacy Policy Effective Date: December 15, 2025 Your privacy is important to us. This Privacy Policy explains what information Space App (operated by Krachis Space Technologies Inc.) collects from users, how we use and share that information, and the choices you have regarding your data. This policy applies to all users of Space App – Sellers, Influencers/Creators, Buyers, or even visitors browsing our website. We aim to be transparent and user-friendly in our privacy practices. By using Space App, you agree to the collection and use of information as described in this Privacy Policy. If you have any questions or concerns, please contact us at spaceapp@klabs.ltd.

1. Information We Collect We collect various types of information to provide and improve our services. Some information you provide directly to us, some we collect automatically, and some we obtain from third parties (like when linking social accounts). Here’s a breakdown: 1.1. Information You Provide Directly Account Information: When you register, we ask for things like your name, email address, and a password. Depending on your role, we may ask for additional details: Sellers: Business name, contact person, company email, phone number, physical address (for business verification and billing), product category, etc. Influencers: Display name (which could be a pseudonym or channel name), social media handles, areas of interest, a profile photo, biography, shipping address (for receiving products), and payout information (like bank account or PayPal email for receiving commissions). We might also collect demographic info you choose to provide (e.g., age range, location) to help match you with relevant campaigns. Buyers: Shipping address, billing address, and phone number (for delivery updates), if not already collected, when you make a purchase. If you sign up just as a buyer, similar basics like name and email apply. Authentication Information: If we require identity verification for certain features (for example, high-value campaigns or payouts), we might ask for documents like a government ID or business license. This is to ensure users are genuine (especially when money is involved). Such information is handled with care and used only for verification processes. Profile and Content: Any information you add to your profile is stored by us (for example, a profile picture or a bio description). Sellers may post product listings with descriptions and images; Influencers might write a short intro about their channel; Buyers might have a username or avatar. All of that content is saved on our servers. Messaging and Communications: When you send messages through the in-app chat (Seller-Influencer negotiations, Buyer questions to Seller, etc.), those messages are collected and stored. They are not public, but our system and support team can access them if needed for trust & safety (for example, if a dispute arises or for moderation). Assume that anything you write in the app could be reviewed by our team under certain circumstances, even though we respect your privacy and won’t read chats unless necessary. Transactions and Payment Info: If you are a Buyer purchasing a product, you’ll provide payment details (credit card number, etc.) at checkout. We use third-party payment processors, so we generally do not store your full payment card numbers on our systems; that information is passed directly to the processor. We might store a token or ID referencing your payment method and perhaps basic details like card type and expiration (for convenience in future purchases). Similarly, if you’re receiving money (Influencer commissions or Seller payouts), we collect the details needed to send you money (like your PayPal email or bank account info). Those are stored securely, often with our payment partner. Support and Contact: If you contact us for support or with feedback (via email or through a support form), we collect the information you give us (your contact info, the content of your communications). This helps us follow up and improve service. We might also record details like the date/time of your contact and resolution taken. Other Optional Info: From time to time, we might run surveys or feedback forms. Participating in those is optional, but if you do, we collect your responses. We might also collect info if you enter a promotion or contest on Space App (like your entry, any user-generated content for the contest, etc.). We’ll explain at those times what data is collected and how it will be used. 1.2. Information We Collect Automatically When you use Space App (whether the mobile app or website), certain data gets collected automatically about your device and usage: Usage Data: We log technical information about how you use our Platform. This includes your interactions such as when you log in, which screens or pages you view, clicks/taps on features (like swiping on campaigns, opening a chat, etc.), and the times/duration of your activities. For example, we might know that you spent 5 minutes browsing campaigns today, or that you clicked on a particular product link. This usage data helps us understand which features are popular or if users encounter problems (like a feature being ignored might mean it’s hard to find or not useful). Device Information: We collect details about the device and app you use. This can include the device type (e.g., iPhone 13, Samsung Galaxy, etc.), operating system (iOS, Android, version number), app version, device identifiers (like IDFA on iOS if allowed, or Android Advertising ID), and device ID or installation ID. It also includes hardware info like screen size, and software like browser type if using web. We might also collect your IP address when you connect (which can give a general location, like city or country). Device and IP info help with security (identifying if a login is suspicious) and personalization (like showing content relevant to your region). Cookies & Similar Technologies: If you use our website or certain web-based aspects, we use cookies (small text files stored in your browser) and similar technologies (like local storage or pixels). Cookies help us do things like keep you logged in, remember your preferences, and track site analytics. We also use cookies or mobile equivalents to track referral link clicks – for example, if an Influencer posts a link and you click it in a browser to eventually buy something, a cookie helps attribute that purchase to the Influencer. In the app, we might use other tracking mechanisms like unique link IDs. See Section 4 below for more on tracking. Location Data: We do not pinpoint your exact location without permission, but we may infer location from your IP address (approximate geolocation, like city level, to perhaps show region-specific content). If you are using the mobile app, it might ask for permission to access your location for certain features – for instance, if we introduce a feature to find local sellers or events. If you grant that permission, we would collect GPS-based location data. It’s optional and you can disable it. Precise location (when allowed) can enhance certain experiences, but we’ll always ask first. App Analytics: We use analytics services (like Google Analytics for Firebase, just as an example) which embed code in our app or site to help us understand app performance and usage. These services automatically collect info like app crashes (so we know if the app is buggy) and aggregate usage stats. They might also collect device identifiers. This info is typically aggregated and doesn’t directly identify you by name, but it might be linked to device or user IDs. Advertising Data: Currently, Space App itself doesn’t show third-party ads. But if in the future we do or if we do any marketing of our own, we might use data like device IDs and cookies for advertising purposes (like retargeting an ad to users who visited the site). Also, if an Influencer’s content leads you to a purchase, we might log that as “advertising data” in terms of attributing which campaign influenced a sale. All of this is more about linking actions rather than profiling your personal life. We do not sell your personal data to advertisers. If we ever integrate an ad network, we’ll update this policy accordingly. Communication Logs: If we send you push notifications or emails, we may log whether you opened them or interacted (e.g., clicked a link in an email). This helps us gauge the effectiveness of our communications and avoid spamming you with things you don’t read. You can control push notification preferences in your app settings. 1.3. Information from Third Parties Sometimes we get your data from other sources with your permission or as needed to serve you: Social Media Integration: If you link a social media account (say, you connect your Instagram or YouTube to show your stats to Sellers), we may obtain certain information from that third-party platform. For example, if an Influencer connects Instagram, we might fetch your follower count, profile name, profile picture, and recent post engagement metrics. We might also verify your account by fetching a token or ID from that platform. We only retrieve what you authorize. These connections are often done through OAuth or an API provided by the platform, which will usually ask you to consent to the data sharing. You can disconnect such accounts from Space App at any time via settings. Payment Processors: When you make or receive payments, the payment processor (Stripe, PayPal, etc.) may provide us with limited info about the transaction. For instance, a payment processor might confirm that your payment was successful or failed, or provide a transaction ID. For payouts to Influencers, the processor might notify us once a transfer is complete. We don’t receive full financial info like your credit score or full bank account details; mainly just confirmations and references. Analytics/Advertising Partners: We might receive aggregated audience insights from analytics partners, like “X% of your users are in North America” or “Users who came from Campaign Y tend to engage more”. These aren’t personal data about you specifically, but rather useful stats. If we ever use advertising partners and you saw a Space App ad on another platform, those partners might tell us info like which ad campaign led you to install the app (via an advertising ID match). This helps us measure our marketing. Referral Programs: If another user referred you to Space App (for example, via a referral link or code), we might record that information and attribute it to them (like for a referral bonus). So, we’d have a record like “User A referred User B”. If you are the referrer, you might get to see that you successfully referred someone (but typically not detailed personal info of that person without their consent). Public Sources: We generally don’t pull personal info from public sources, but if needed for verification we might (for example, verifying a business exists by checking a public business registry, or verifying an influencer’s social reach via publicly available data). We also might collect info about market trends or product info from public websites if it’s useful for our marketplace context. None of this is particularly personal to you as a user except as it helps verify what you tell us. Compliance and Fraud Databases: For security, we (or our payment processors) might check certain provided info against fraud prevention or sanctions lists. For example, ensuring none of our users are on government-denied party lists (if we have to for legal compliance), or checking that a credit card used isn’t reported stolen. This is more background process than something that yields new info about you to us; it’s more of a check that might yield a yes/no flag.
2. How We Use Your Information We use the collected information to operate, improve, and protect the Space App Platform, as well as to communicate with you. Here’s a more detailed list of purposes: 2.1. Providing and Improving the Service Account Management: We use personal details to create and maintain your account. For example, your email and password let you log in; your profile info is displayed to others as appropriate (Sellers see Influencer profiles, Influencers see Seller info, Buyers see Seller product listings, etc.). Matching and Discovery: We use information like your role, preferences, and behavior to help match the right users. For instance, if you’re an Influencer, we might use your provided interests or categories (and possibly your social stats) to show you campaigns that fit, and to show Sellers a curated list of potential Influencers. Our algorithms might take into account usage data too (like if you often engage with gadget campaigns vs. software campaigns). Similarly, if you’re a Buyer browsing, we might recommend products or campaigns that are popular or aligned with tech categories you’ve shown interest in. Facilitating Deals and Transactions: We use your information to enable campaign deals and purchases. For Sellers and Influencers, once you match, we use your info in the Deal workflow (pulling in your names, profile pics, etc., into the interface so you see who you’re dealing with, and capturing the terms you agree on). For purchases, we use your provided addresses to give Sellers shipping labels or info, and your payment info to process the order. We’ll also use the data to track and attribute commissions correctly (tying the buyer’s purchase to the influencer’s campaign, etc.). Payments and Payouts: We process financial transactions using the data provided. This means charging Buyers’ payment methods for orders, and paying out Sellers’ earnings or Influencers’ commissions to their chosen payout accounts. We also keep records of these transactions (amounts, dates, reference numbers) for accounting and to show you in your account history. Financial laws often require we keep transaction records for a certain time (for auditing/taxes). Communication Features: If you message someone on the Platform, we use the data (your user ID, the message content, timestamp) to route and store that message. We might use message content in a limited way for safety (automated scanning for fraud or abuse keywords). Also, if a message fails to deliver, we might use the data to retry or notify you. Notifications and Updates: We use contact info (email, and push tokens for mobile) to send you service-related notifications. This includes messages like: confirming your email or phone on signup, notifying you of a match (“Congrats, Seller X approved you!”), updates on deals or orders (“Your order was shipped”), commission payout notifications (“You earned $X, which has been paid out”), and important alerts about the platform (like changes to terms or privacy, security alerts). These are transactional or relationship communications, not promotional in nature. You generally cannot opt out of essential service communications (except by not using the platform), but you can control some notification preferences within the app for convenience (like turning off push notifications for new campaign matches if you want). Improving and Personalizing the Service: We continuously use data to debug issues and to enhance features. Crash reports help us find bugs. Usage analytics help us see where users get stuck or what features they love, guiding UI improvements or new features. We might use your usage data to personalize your experience — e.g., prioritizing content on your home screen that we think is relevant to you. For example, if you’re a Buyer who often looks at smartphone gadgets, we might show you more of those and fewer software products on the main page. Or if you’re an Influencer heavily into gaming tech, the algorithm might show you more campaigns in that realm. Personalization is intended to make your experience better, and you can always give feedback if it’s off. Marketing and Promotional Messages: With your consent (or as allowed by law), we may send you marketing communications. For instance, we might email Influencers with a monthly newsletter of top campaigns or tips to earn more, or email Buyers about new arrivals or special offers. You can opt out of marketing emails by clicking “unsubscribe” in them. For push notifications, we might ask permission to send promotional pushes (like “Check out trending products this week!”); you can control those in app settings. We will not bombard you – we aim to send value, not spam. And we absolutely do not sell your contact info to third-party marketers. Community and Feedback: If you participate in surveys or beta testing, we use your feedback to improve our product. If you rate a campaign or write a review (if such features exist), we might display that to others and analyze the feedback for quality control. Combining Information: We might combine information from different sources internally to get a full picture. For example, we could link your account info with your usage data and with data from a linked social account to better tailor matches. Or if you use multiple roles (say you are both a Buyer and an Influencer on the same account), we combine that data under one profile. This helps us avoid duplication and manage your preferences across the board. 2.2. Safety, Security, and Compliance Trust and Safety Monitoring: To keep Space App safe, we use data to detect and prevent fraud, abuse, and violations of our terms. For instance, we might analyze message patterns to catch scam attempts (like someone sending too many copy-paste messages with external contact info, which might signal they’re trying to take deals off-platform or phish). We might flag unusual login attempts (like if your account logs in from two countries far apart in an hour, we suspect compromise and might lock it). We use device info and cookies to recognize returning users and potential duplicate accounts. Profile info might be used to verify identity or investigate impersonation claims (like if two people have suspiciously the same photo or name, our team might check). We may also use your provided ID documents or social accounts to manually or automatically verify you are who you claim. Enforcing Terms and Policies: We utilize data (like reports from other users, or content you posted) to enforce our Terms of Service and other policies. If someone reports that you posted prohibited content, we will review the relevant data (the post, message, etc.) to decide what action to take. If you are found violating rules, we may use your info to send a warning, or to suspend/terminate your account. We’ll use logs and evidence in these decisions. In serious cases, we might use your information to inform law enforcement (for example, if we believe there’s fraud or an imminent risk of harm). Legal Compliance: We may process and retain your data as needed to comply with applicable laws and regulations. For example, financial regulations might require we keep transaction and payout records for a number of years. If we receive a lawful subpoena or request from authorities, we may need to provide certain data (see Section 3.3 for more on that). We also keep data to comply with tax laws, anti-money laundering laws (in case of large payouts), and consumer protection regulations (like keeping records of consents and disclosures). Dispute Resolution: If there’s a dispute or claim, internally or legally, we use relevant data to resolve it. For instance, if a Seller disputes an Influencer’s performance, we’ll look at the communications and any posted content evidence. If a Buyer initiates a chargeback claiming “item not received,” we use shipping and communication records to contest or comply. In arbitration or court (if it gets that far), we might need to use and possibly produce certain data as evidence (per legal processes). Protecting Rights and Property: We might use data as necessary to protect the rights, property, or safety of our users, Space App, or the public. This could mean using information to pursue or defend legal actions (like using logs to demonstrate our case in a lawsuit), or sharing info with law enforcement if someone is doing something that poses risk or is illegal (e.g., credit card fraud on the platform). 2.3. Other Purposes with Consent If we ever want to use your data for a purpose that isn’t covered by this Privacy Policy, we will ask for your consent explicitly. For example, if we ever wanted to publish a user testimonial or success story with personal quotes or a photo, we’d ask you first. Or if we join a new program that involves sharing data in a new way, we’d explain and get consent where needed. We won’t leverage your data in unexpected ways without letting you know.
3. How We Share Information We treat your information with care and only share it in certain situations, primarily to facilitate the platform’s functionality and as required by law. We do not sell your personal information to third-party marketers. Here are the categories of recipients with whom we may share data and why: 3.1. Sharing Among Users (Public and Semi-Public Data) Profile Information: Some of your profile info is shared with other users by the nature of the platform. For example: Sellers can see Influencer profiles (like your display name, profile photo, bio, follower count, maybe engagement metrics if you linked socials, and any public ratings or past campaign history on the platform). This helps them choose who to work with. Influencers can see basic info about Sellers and their campaign listings (e.g., Seller name or brand, possibly a profile/logo, a description of the company or product, etc.). If a Seller has ratings from past collaborations or verification badges, those are visible too. Buyers can see information about Sellers in the context of product listings (like the seller’s shop name, location country maybe, and reviews from other buyers if implemented). Buyers might also see certain Influencer info if, say, a product page highlights “As seen on [Influencer Name]’s post” or something – but that would likely just be the influencer’s public handle. If we have any leaderboards or community features (like “Top Influencers of the month” or testimonials), that might display certain user info publicly, but participation in those is usually optional. Campaign and Deal Information: When a Seller and Influencer match and negotiate a deal, the details you input are shared between those two parties. For instance, if you’re an Influencer and you give your shipping address for a product, that address is shared with the Seller so they can send the product. If you propose a certain posting date or have a conversation in messages about the product, that’s between you and the Seller (Space App has it too, but that’s internal). Sellers will see the content of your posts (once you share or when they go live) obviously, but that’s publicly available on social platforms anyway. Buyer Purchase Information to Sellers: When you make a purchase, the Seller receives the information necessary to fulfill the order. This includes your name, shipping address, and the details of your order (what was bought, any specific variations, etc.). They might also get your email or phone if needed for shipping (some carriers require a phone or email for delivery updates). We tell Sellers they can only use this info for order fulfillment and not for random marketing, unless you choose to opt in to their newsletters specifically. Sellers do not get your payment card details – those remain with the payment processor. Sellers might see that the order was attributed to a certain influencer’s campaign (like a note “via InfluencerX’s link” or code), but they don’t necessarily get personal info about that influencer beyond what they already know from the campaign. Buyer Interactions with Influencers: Generally, a Buyer’s personal information is not directly shared with an Influencer. Influencers see aggregated sales numbers (like how many sales they drove, maybe general location distribution of buyers in analytics). They might see first names or anonymized order info in some cases to prove sales occurred, but by default, personal buyer data stays between Buyer, Seller, and Space App. If a Buyer chooses to interact with an Influencer (e.g., messaging them, or commenting on their social post outside Space App), any information they volunteer there is outside our platform’s direct control and is a matter of public/social interaction. On Space App, if we had a feature like “ask the influencer a question about this product,” any question you (Buyer) ask would be shared with that Influencer, obviously, along with your first name or username so they know who they’re responding to. Public Content: If you leave a review for a product or give a rating, that feedback may be visible to others (Buyers and Sellers). It might include your display name and maybe basic profile info (like “Alice (Toronto, ON) rated this 5 stars”). If an Influencer writes a testimonial about using Space App, with consent we might share that publicly. Basically, any content you intentionally post for public consumption (like a review, forum comment if we have community boards, etc.) will be viewable by others along with the name you posted it under. Social Sharing: If you link your Space App account to share things on social media (for example, sharing a referral link or posting “I just joined Space App!”), then obviously whatever you choose to share will go to that social network. Space App itself doesn’t broadcast your personal info to social networks without your action, but if you use integrated share buttons, the content you share (which might include your referral code or something) goes out under your account on those platforms. 3.2. Service Providers and Partners We rely on third-party companies to perform various services on our behalf. They only get the information necessary to perform those services and are typically contractually bound to protect it and use it only for our purposes. Key categories include: Hosting and Infrastructure: Our app and data likely run on cloud services (such as Amazon Web Services or similar). Those providers store and process our data, including user data, but they do not access it except as needed to ensure the systems run (and under strict confidentiality). Essentially, your data is on their servers, but under our control. Payment Processors: We use third-party payment gateways and processors (e.g., Stripe, PayPal, or others) to handle financial transactions. These entities process your payment details securely. They might store your payment info for things like recurring transactions or easy checkout (if so, it’s tokenized). They share with us things like payment confirmations or errors. They are PCI-DSS compliant (industry standard for card security). For payouts, we might use services like PayPal MassPay or Stripe Connect or bank transfer services; those get the necessary payout info and execute the transfers. All these financial service providers are vetted for security and compliance. Analytics Services: We use analytics tools (like Google Analytics, Mixpanel, or Firebase Analytics as examples) to collect and analyze usage data. They set cookies or use SDKs in our app to gather info on how you interact with Space App. We use that to improve the product. These tools typically anonymize or aggregate data, though some might use device IDs. We ensure they do not use the data for their own purposes beyond providing us the analytics (and most have terms that prohibit using our data for others). Communication Tools: We may use email delivery services (like SendGrid, Mailchimp, etc.) to send out emails, and push notification services (like Firebase Cloud Messaging for Android, or Apple Push Notification Service for iOS) to send pushes. To those services, we provide the contact info (email address or device push token) and the content of the message. They act as intermediaries to deliver the message. They are not supposed to use your info beyond sending our communications. Customer Support Platforms: If we use a CRM or support ticket system (like Zendesk or Intercom), then when you email us or use in-app chat for support, your message and profile info might go through those platforms. They help us track support tickets and respond efficiently. Those platforms will have access to whatever info is in the support threads (which could include your email, name, and the issue details). They are under agreements to keep that info secure. Verification Services: To verify identities or prevent fraud, we might use third-party verification services. For instance, we could use a service to verify ID documents or to run a check against watchlists if needed. If we do, we’ll share necessary data (like your name and documents) with that service for the sole purpose of verification. They will return a result (verified/not verified, or some metadata). These services might keep logs to comply with their legal obligations, but they won’t use your data for anything beyond the verification request. Marketing and Advertising Partners: Currently, we are not heavily into third-party advertising, but if we do campaigns (e.g., Google Ads, Facebook Ads to promote Space App), we might share hashed or anonymized data to those platforms to create custom audiences or retarget users. For example, we could hash a list of influencer emails to see if they have Facebook accounts and show them a specific ad (“Check out new Space App features!”). Or we might use a pixel on our site that sends a cookie ID to, say, Google, to measure conversions. These are common marketing practices, but we ensure no raw sensitive personal info is just freely given out; it’s either hashed or under contracts. And you can opt out of a lot of these via cookie preferences or platform settings (like Facebook ad settings). Logistics and Shipping: If we integrate with shipping carriers or services (maybe to help Sellers generate shipping labels), relevant info (names, addresses, package weight, etc.) will be shared with those services to create the shipment. That’s like how any e-commerce would pass your address to FedEx or USPS. Law Firms/Auditors: On occasion, we might need to share certain information with professional advisors. For example, our attorneys might need details of an incident to advise us (and that could include user communications or logs involved in a dispute). Or auditors might review our records as part of a compliance check or due diligence (they see transaction records, etc.). These professionals are bound by confidentiality and used only as needed. We only share the minimum necessary with service providers and have agreements in place to ensure your data isn’t misused. 3.3. Legal and Compliance Disclosures Law Enforcement: If we receive a valid legal request (such as a subpoena, court order, or warrant) for user information, we may be compelled to comply and provide the requested data. We will evaluate each request to ensure it has proper authority and scope. Unless prohibited by law or if there’s an immediate risk of harm, we may attempt to notify the affected user of the request (for example, if your data is requested by law enforcement, we might let you know so you have a chance to contest or understand it). However, we may not be able to do so in every case (for instance, a court order might forbid notifying). We prioritize user privacy but also obey the law. Legal Rights: We may disclose information if we believe it’s necessary to exercise, establish, or defend our legal rights. For instance, if we are involved in a lawsuit, and data about a user is relevant (maybe to prove something), we might use or disclose that data in court filings under appropriate confidentiality if possible. Similarly, if you bring a legal claim against Space App, we’ll use relevant data from our systems to defend ourselves. Preventing Harm: We might share information if we believe it’s necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to anyone’s safety, or violations of our Terms of Service. For example, if we suspect someone is engaging in human trafficking or some serious crime via the platform, we might report that and share relevant data with authorities. Or if an Influencer is posting content that incites violence and it’s connected to our platform’s use, we might alert authorities or at least take action on our end (removing them, etc., which might involve disclosing to them why with evidence). Merger or Acquisition: If Space App (or Krachis Space Technologies Inc.) is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be transferred as part of that transaction. We would ensure that any new owner or merged entity understands they must honor the commitments we’ve made in this Privacy Policy (or give you notice and choice if things change). If such a transfer is material, we will do our best to notify users (for example, via email or a notice on our site) that the ownership or data stewardship is changing hands. This way you can make choices (like deleting your account if you don’t want your data to go to the new entity, though in a bankruptcy scenario, ability to delete might be locked temporarily by law). Aggregated or De-Identified Data: We may share aggregated data or data that has been stripped of personal identifiers (de-identified) with third parties freely, because it cannot reasonably be used to identify you. For instance, we might publish a report saying “We have 5,000 influencers and 500 sellers on Space App, with an average campaign conversion rate of 5%” or “Tech gadget campaigns are trending in Q4 with 30% higher sales.” This kind of information doesn’t identify individuals and is typically used for industry insights, marketing, or research. If we ever share data sets for research (maybe with a university or something), we would remove personal info. We take legal requests and requirements seriously and try to balance them with the trust you place in us to keep your data private. 3.4. Your Sharing Keep in mind, you may choose to share information on your own via Space App. Any information you voluntarily share in a public area (like a public profile or forum) or with another user (in messages or in a deal) can, of course, be seen by them. While we have terms and hope everyone respects privacy, we can’t control what another user might do with information you share with them (like an address or personal story). So be mindful of what you share and with whom. We encourage using the platform’s built-in systems for communications and not giving out more personal contact info unless necessary, to keep things documented and safer.
4. Cookies and Tracking Technologies Space App uses cookies and similar technologies to recognize you, understand usage, and enable certain features. Here’s more detail on these: What Are Cookies: Cookies are small text files placed on your browser or device by a website or app. They store information that can be read back later. For example, a cookie might store your session token so you remain logged in as you navigate pages, or it might store your language preference. Types of Cookies We Use: Essential Cookies: These are necessary for the Platform to function. For instance, when you log into the web dashboard (if we have one for sellers, maybe), an authentication cookie keeps you logged in as you click around. Without it, you’d have to re-login every page. Essential cookies might also include those that help with security (like to remember if you passed a captcha or to balance load on servers). Preference Cookies: These remember your choices to give you a better experience. For example, if you select “dark mode” or a preferred language, a cookie might save that so we show the site accordingly next time. Analytics Cookies: These help us collect usage statistics. For instance, Google Analytics uses cookies to track page views and user actions on our site. The information is aggregated and helps us see how many people visit, what pages are popular, etc. We might see a cookie ID and associated data like “User with cookie X visited these 5 pages over 2 days”. It’s not directly personally identifying (we don’t know your name from that, but if you’re logged in we might tie it to your user account in internal analysis). Advertising Cookies: As of now, we’re not showing third-party ads, so we don’t have ad cookies for third-party ads on our site. But if we run our own promotional banners, we might use a cookie to track if you clicked it or to avoid showing it repeatedly. In case we integrate with advertising networks for our own marketing (like retargeting cookies that Facebook or Google Ads might set to show you Space App ads off-site), those would fall here. If so, those cookies remember that you visited Space App and allow us to later show an ad on another site. They typically identify your device/browser through a random ID, not by name. Referral Tracking: When an Influencer shares a link to a product or campaign and a Buyer clicks it, if that happens on a web browser, we might drop a cookie or use URL parameters to remember that referral. So if the Buyer signs up or checks out, we can trace it to the Influencer’s campaign. These cookies may expire after a short period (maybe a few days or weeks) or once the conversion happens. This ensures commissions are properly tracked. Mobile App Tracking: In our mobile app, cookies per se are not used as in web, but we use equivalent techniques. We might store a small file or use the device’s secure storage to remember your login token (so you don’t log in every time). We also may utilize the device’s Advertising ID (a resettable ID provided by iOS/Android) for analytics or potential advertising attribution. You can reset that ID or limit tracking in your device settings if desired. The app may also use invisible pixel requests or local storage for similar purposes as cookies. Third-Party Tags/SDKs: We incorporate third-party SDKs (software development kits) into the app (like analytics SDKs, crash reporters, or social login SDKs). These may use their own tracking tech. For example, an analytics SDK might use a device identifier to tie events together, or a social login might set a token to remember that you connected an account. We make sure to disclose major third-party data practices either here or in app prompts. These parties are described in section 3.2. Your Choices: Browser Cookies: You can control cookie settings in your web browser. You can typically remove or reject cookies. However, note that if you block essential cookies, the site may not work properly (you may not be able to log in or use certain features). If you clear cookies, any preferences or login sessions will be lost and you’ll need to sign in again. Do Not Track: Some browsers have a “Do Not Track” (DNT) signal. Currently, there is no consensus on how to respond to DNT, so our site might not change behavior when it sees a DNT signal. We focus on giving you direct opt-outs (like cookie consent banners if required, or settings in your account for communications). Mobile Tracking: On your phone, you can usually go to settings and find advertising or privacy options to limit ad tracking or reset your advertising ID. If you do that, it might reduce the targeting of any ads (so you see more generic ones). We honor those settings in the sense that if you opt out of ad personalization on device level, we won’t use your ID for personalized advertising. For analytics, we might still use device info but we try to respect privacy by not tying it to personal identity unless needed for service. Analytics Opt-Out: Google Analytics, for instance, offers a browser opt-out plugin. If you install that, it stops data from being sent to Google Analytics from that browser. Other analytics might offer similar solutions. We can provide links or info upon request for such tools if available. Cookie Banner: If you are in a jurisdiction that requires cookie consent (like the EU), we will present a cookie banner on the website on first visit, letting you accept or adjust cookie categories. You can choose to only allow necessary cookies, for example. That choice will be remembered (with a cookie ironically) for a certain period. We use these technologies to enhance your experience and our service. We do not use them to snoop on you unjustly – mostly it’s for sign-in, preferences, and understanding aggregate usage. You can manage them as described for your comfort.
5. Data Security We take the security of your data seriously and use a variety of measures to protect it: Encryption: We use encryption in transit for all sensitive data. This means the app and website are served over HTTPS – your communications to our servers are encrypted so eavesdroppers can’t easily intercept them. For particularly sensitive fields (like passwords and payment info), we also ensure encryption at rest or tokenization. Passwords, for example, are never stored in plain text; they are hashed with a secure algorithm (so even if our database were compromised, the actual passwords are not easily retrievable). Payment card numbers are handled by our payment processors who are required to secure them (and often they only give us tokens). Access Controls: Our internal databases and systems are protected by strict access controls. Only authorized employees or contractors with a need to access user data (for example, a support agent helping resolve an issue, or an engineer troubleshooting a bug) can do so, and even then, they only access what’s necessary. We train our staff on data security and privacy best practices. We segment duties so no single person can extract large amounts of data without oversight. Admin access to systems is logged. Security Testing: We regularly update our software with security patches. We employ firewalls and monitoring to detect suspicious activities. We may run vulnerability scans and engage third-party security experts to audit or pen-test our systems periodically. If we find any vulnerability, we address it as a priority. The tech world is always evolving, so we stay vigilant. Storage Safety: Data is stored on secure servers, likely in reputable data centers with physical security (like AWS data centers). We backup important data to prevent loss; backups are secured similarly and only accessible to limited personnel. We also eventually purge data we no longer need (in accordance with retention policies, see Section 7). Transactions Security: Any financial transactions on Space App are protected by our payment processors’ security protocols (which include encryption, PCI compliance, etc.). We do not store full credit card numbers or bank account logins ourselves; those go through secure third-party gateways. Payouts similarly are handled through secure banking channels. Personal Device Security: While we do our part, some security also depends on you – the user. We encourage you to use a strong, unique password for Space App and to enable two-factor authentication (2FA) if we offer it (we plan to for added security). Keep your login credentials confidential. If you suspect unauthorized access to your account, notify us immediately. We also suggest keeping your devices secure (use a passcode, updated OS, etc.), because if someone has physical access to your logged-in phone or computer, they could access your Space App account. Third-Party Breaches: We pick our partners carefully, but if any third-party service we use (like an analytics or email provider) suffers a breach that affects user data, we will act promptly – we’ll assess impact and inform you if your data was compromised as required by law and our commitment to transparency. Security Features: We may implement features like new device login alerts (to inform you if your account is accessed from a new device or location), and allow you to view and revoke active sessions. Use those features to stay aware of your account’s security. Despite our efforts, no system can be 100% secure. The internet is an open environment. We therefore cannot warrant absolute security of your information, especially if factors outside our control (like zero-day vulnerabilities or user negligence) come into play. However, we have incident response plans: if we detect a data breach, we will contain it, investigate the extent, and notify affected users and authorities as needed, in line with applicable laws.
6. Your Rights and Choices Depending on your location and the applicable laws, you may have certain rights regarding your personal data. We also provide various ways for you to control your information, regardless of legal jurisdiction, because it’s the right thing to do. Here’s how you can manage your data on Space App: 6.1. Access and Correction Accessing Your Data: You can access a lot of your information directly via the app. Your profile page shows much of the personal info you provided (name, bio, etc.). Your account settings might show additional info like linked accounts or saved addresses. If you need a copy of data not readily available, you can contact us to request it. For example, you might want a copy of all your message history or transaction history. We will provide you with the data we have about you, usually in a standard format, as long as it’s feasible and allowed by law. (In some jurisdictions, like the EU under GDPR, this is called a Subject Access Request.) Updating/Correcting: If any personal information is inaccurate or has changed, please update it. Most fields can be edited by you in the app (like email, phone, address, bio). If something is not editable (say, you need to change the email but the app won’t let you because it’s tied to login, or you want to correct data that’s not user-editable like an account verification status), you can contact support. We will help make the correction if appropriate after verifying your identity. It’s important to keep data like contact info updated so you don’t miss communications and so that, for example, shipments go to the right place. Downloading Data: In the future, we might offer a one-click “Download my data” function, which would compile key info (profile, campaigns participated in, transactions, etc.). Until then, you can ask us and we’ll assist with an export if needed. We aim to be transparent, so you have the right to know what we have. 6.2. Deletion and Deactivation Account Deletion: You have the right to delete your account (sometimes called the right to erasure or “to be forgotten”). You can usually find a “Delete Account” option in your account settings on the app or site. Because Space App involves transactions, we’ll likely implement a process: when you choose to delete, we may put your account in a pending deletion state for a short period (in case you change your mind – many services do like a 14-day grace). After that, we will purge personal data associated with your profile from our active databases. This means your profile will no longer be visible to others. Some data, however, we might retain as required or permitted: for example, transaction records (we can’t erase that you completed a purchase because the Seller and our financial records need to keep it), or communications you had that other users received (they still have those messages unless they delete too), or aggregated analytics. We minimize what we keep, but certain records like payouts and invoices we keep for legal/tax reasons even if your account is deleted, though we’ll pseudo-anonymize them (e.g., your name might be replaced with “Deleted User” on an invoice but the record stays for accounting). If you are an Influencer or Seller and have ongoing deals or obligations, we advise resolving those before deletion. If you delete mid-campaign or with pending payouts, we will try to coordinate how to handle that (you might want to wait to get paid then delete, or note that deleting might forfeit something if you can’t be paid out). We’ll communicate any such implications. Partial Deletion: Maybe you want to remove certain content (like a profile picture or a product listing) without deleting the whole account. You can do that manually (delete or edit that content). For messages, currently individual messages can’t be “unsent” for both sides once delivered (similar to email), but if you want a conversation removed on your side, we might consider a feature for archiving or hiding. Keep in mind the other party will still have it. If something sensitive was sent and you regret it, you can ask us – we cannot guarantee deletion from the other side’s account, but we could possibly delete from our servers if appropriate (though again, other user might have saved it or screenshot). Generally, be careful what you send. Temporary Deactivation: If you just need a break, you might simply log out and not use the app, or we might offer a “deactivate” option that hides your profile but keeps data intact for when you come back. During deactivation, your campaigns might be paused, your profile hidden, but your data isn’t deleted. This is useful if you want to preserve your account but be invisible for a while. Check if that’s available, or you can ask support to deactivate for you. 6.3. Opt-Out of Communications Email Newsletters and Promotions: As mentioned, you can unsubscribe from marketing emails at any time by clicking the unsubscribe link in those emails. You can also manage your email preferences in your account settings if we provide that. Transactional emails (order confirmations, etc.) can’t generally be opted out of, since they’re necessary for use. Push Notifications: On mobile, you control push notifications through both our app settings and your device settings. If you allowed notifications but later decide not to receive them, you can disable them for Space App in your phone’s settings (for iOS, in Notifications; for Android, in Apps > Space App > Notifications). We might also have toggles in-app for certain types of pushes (e.g., “notify me of new match offers” – you can turn that off if you want). SMS Messages: If we ever send SMS (for verification codes or alerts), you can opt out by replying with a keyword like STOP if the SMS itself is not critical. But usually, we’d use SMS only for critical or requested purposes (like 2FA). We won’t spam via SMS. Do Not Call: We hardly ever call users unless scheduled for support or verification. We don’t telemarket. If you had given a phone and we use it improperly for marketing, you have the right to tell us to stop. But we don’t plan to do phone marketing at all. Advertising Choices: If we do personalized advertising, as mentioned, you can opt out via device settings for mobile ads or via cookie management for web ads. If you’re in a region with the Network Advertising Initiative or Digital Advertising Alliance, you can opt out of behavioral ads on participating networks via their tools (though that’s more for third-party ads on websites, which we might not be doing, but just in case). 6.4. Non-Discrimination If you exercise any privacy rights (like accessing or deleting data), we will not discriminate against you for doing so. That means we won’t deny you the service or give you a worse experience just because you made a privacy request. However, note that deleting certain data might affect our ability to offer the service. For example, if you request deletion of essential info (like your email or transaction history), we might not be able to maintain your account or some features, because that info is integral to operation. We’ll explain any such impact at the time. But we definitely won’t, say, start charging you or reducing features arbitrarily because you invoked your rights. 6.5. Specific Jurisdiction Rights GDPR (EU/UK users): If you are in the European Economic Area, UK, or similar regions with comprehensive data laws, you have rights including: the right to access your data, rectify inaccuracies, erase your data, restrict or object to processing, and the right to data portability. You also have the right to lodge a complaint with your local Data Protection Authority if you believe we’re violating GDPR. We have a legal basis for processing your data: usually, it’s because it’s necessary to fulfill a contract (the Terms) with you, or because we have legitimate interests (like preventing fraud, or improving our service), or because you consented (like for marketing cookies). We can provide more detail on request about specific legal bases. For sensitive or new uses, we’ll seek consent. If you want to exercise any GDPR rights, contact us – we may need to verify identity and then we’ll proceed in the required timeframe (typically 1 month). CCPA (California users): If you’re a California resident, you have the right to know what personal information we collect, for what purposes, and with whom we share it (this Privacy Policy covers that). You can request the specific pieces of info we have on you (which is like an access request) and request deletion of your personal info (with some exceptions like those required for business needs or legal obligations). Also, under CCPA, you have the right to opt-out of any “sale” of personal information. Space App does not sell personal info for money; we might share some info with partners for business purposes (like analytics) which CCPA might consider a “sale” in some form, but we’ve noted that we don’t think it qualifies as a sale under the strict sense. Regardless, we offer opt-outs by allowing you to disable cookies or tracking that could be construed that way. We also honor the Global Privacy Control (GPC) signal, which is a browser setting that communicates “Do Not Sell”. If we detect that, we will treat it as an opt-out of sharing data for advertising. We will not discriminate against you for exercising CCPA rights. If you want to make a request under CCPA, you or your authorized agent can contact us through the provided channels. We will need to verify your identity (like by confirming info we have on file such as email or last transaction) before providing data. California’s “Shine the Light” law also lets you ask for what categories of personal info we shared with third parties for their direct marketing – as noted, we don’t share for third-party direct marketing, so that’s N/A. Other Regions: Many other jurisdictions (Canada, Australia, Brazil’s LGPD, etc.) have similar rights. We intend to respect user rights globally, not just where laws force us. So even if you’re outside those areas, you can ask to access or delete your data, and we’ll accommodate to the extent possible. If any local law grants you additional rights, we will comply with those too.
7. Data Retention We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, and as required by law. Here’s our approach to retention: Active Accounts: As long as you have an active account, we keep your info. You probably want that – e.g., you’d be upset if your purchase history disappeared while you’re still using the app, or if your influencer earnings records vanished. Active use means we retain basically all data relevant to your use. Campaign/Transaction Records: We keep records of campaigns, deals, sales, and payouts, since these are fundamental to our business. Even if you delete something from your view (like deleting a message thread), our servers may still keep a record for a time, especially if it was involved in a transaction or a dispute at any point. Financial records (invoices, payout records) we generally must keep for a number of years (e.g., 7 years is common for tax records). This is true even if you delete your account, due to legal compliance. However, we’ll restrict access to that data to only what’s necessary (it won’t be accessible on the app and is archived). Closed Accounts: If you delete or we terminate your account, we go into data minimization mode. We’ll remove or anonymize personal identifiable info in our production systems. For example, your profile might be wiped, and your username maybe replaced with something like “DeletedUser1234” on any historical entries (if we need to keep them for system integrity). Messages you sent might remain in the recipient’s inbox (it’s like email – if you email someone and then delete your account, their copy of the email doesn’t vanish). That’s their data too. We won’t try to scrub you out of someone else’s content unless they request it or it’s required. But your link to that content is broken – like no profile to click on. For backups and archives, those might hold onto data for some additional time until they cycle out. We generally have rolling backups that might retain data for a certain period (e.g., 30-90 days). Those are stored securely, and if we restore from a backup, we will re-delete the data as needed. Inactivity: If an account is inactive for a very long time (say a Buyer who signed up but never bought anything, or an Influencer who last logged in 3 years ago), we might remove or anonymize that account as part of routine cleanup. Before we do, we may send a notice to the registered email giving a chance to keep it. If no response, we may delete it. For such removals, we’d typically scrub personal info but might keep minimal logs (like that an account existed and was removed at X date for record-keeping). If an inactive account had transactions, we’ll keep the transaction data per normal retention but perhaps disassociate it from the account identity after a time. Content Deletion: If you remove specific content (like deleting a product listing or an image), we make it not visible and schedule it for deletion from storage unless it’s subject to a legal hold or needed for evidence in a dispute. Usually, deletion from live servers is quick (within days), but from backups might take longer. Legal Holds: If we are under legal obligation to keep data (for example, a law enforcement asks us to preserve data for an investigation, or during a litigation we institute a hold on relevant accounts), we will retain the data until the hold is released, even if you request deletion. We’ll let you know if that’s the case (unless we’re not allowed to by the legal process). Anonymized Data: We might retain data in anonymized or aggregated form indefinitely for research or statistical purposes (like average commission rates, etc.), but not in a way that identifies individuals. Backups: As mentioned, backup retention might mean traces of data remain for a limited period after deletion. We ensure those are secure. When backups expire, they are deleted or overwritten. In summary, we try to keep data only as long as we truly need it. When we no longer do, we delete or anonymize it. If you have specific questions about how long a certain type of data is kept, feel free to ask.
8. International Data Transfers Space App is a global platform – while our home base is in Canada, users and our service providers may be around the world. When you use Space App, your personal information may be transferred to, stored in, or processed in a country different from your home country. Here’s what that means and how we handle it: Primary Data Location: Our main servers are currently located in Canada and/or the United States. This means if you are outside North America (say in the EU or Asia), your personal data is being sent to and stored on servers in Canada/USA. Canada is generally recognized by some jurisdictions (like the EU) as having adequate data protection laws. The US, not universally – but we take measures (described below) to protect EU data in compliance with regulations. Service Provider Locations: Many of our service providers (cloud hosting, email services, etc.) are also in the US or other countries. Some data might be processed in the EU (e.g., if we use an EU-based service for something, though likely most big ones are US). Regardless, data can hop across borders as part of how the internet and cloud services work. Privacy Shield / SCCs: If you’re in the European Economic Area (EEA) or UK or Switzerland, we want you to know that when we transfer your data out of those regions, we rely on legal mechanisms. Since Privacy Shield (old EU-US arrangement) was invalidated, we typically use Standard Contractual Clauses (SCCs) as approved by the European Commission, which are standard agreements ensuring the receiving party (e.g., us or our US vendors) will protect the data according to EU standards. We have those in place with key partners. We also ensure any onward transfers from those partners also have adequate safeguards. Some of our vendors might also rely on Binding Corporate Rules or other certifications. By Using Space App: You acknowledge that your data will be transferred to our servers in the needed regions, including Canada/USA. Different countries have different privacy laws; some may not be as strict as your home jurisdiction (for instance, US law might allow government access in situations that your country wouldn’t, etc.). We mitigate this via our contracts and security. But it’s important you’re aware that no matter where you are, your data will likely be processed in Canada and the US. For Canadian Users: Your data may go to the US and elsewhere too. Canadian law permits that as long as we disclose and protect it (which we do). It could then be subject to US laws (like the Patriot Act) while there. For Other Regions: We apply a consistent level of privacy protection for all users, but if local law requires specific conditions for cross-border transfer, we adhere to those (like for Australia, etc., we ensure we don’t violate their Privacy Principles by transferring without proper protection). Access by our Team: Our support or engineering team might sometimes access data while traveling or working remotely (which could be from different countries), but they do so through secure channels and always under our policies. For instance, a developer in another country might work on the database, but they have to follow the same security protocols. Third-Party Access: If we ever allow third-party developers (like if we have an API and third-party apps) to access some data, it will be under strict terms and likely user-approved. We currently aren’t at that stage, but mentioning for completeness. In summary, wherever your data travels, we take steps to keep it safe and legally protected. By using Space App, you consent to these international transfers of your data, understanding the above safeguards are in place.